GENERAL REFUND POLICY
Purchased products may be returned for a full refund within 14 days of purchase. To qualify for a full refund or exchange the products must be: Unused In the same condition (original packaging) that you received it Outside this 14-day period products may not be returned or exchanged unless: The product is faulty The product has been damaged in transit The product has not met yours and our high expectations A product recall has been issued
Please note, we do not accept returns on the below items: Certain health and personal care items Products that contain hazardous materials or flammable liquids and gases Sale items (see below) We will notify you by email when we have received the returned item and again once we have approved or rejected the return. If approved your refund will be processed and a credit will be automatically applied to your original payment method less any promotional incentives (voucher codes) used at the time of purchase. If your original payment method was via gift voucher you will be issued with a new gift voucher of the same value which can be reused.
If you have chosen a refund for your returned product, we will process the calculated refund within 7 days of receiving your returned goods. Provided that you have returned the goods to us in their original condition within 14 working days from delivery to you or you notifying us of cancellation, you will receive email notification of your refund from our Customer Service Team. If you have requested an exchange or replacement on your Returns note, this will be processed within approx. 7 working days of receiving your returned goods and will be delivered via standard delivery.
MISSING RETURNS OR REFUNDS
If you haven’t received any contact regarding your refund, please follow the below steps: Check your bank account to ensure the payment hasn’t already been received – refund payments can take 5-10 working days in some cases, so it is worth checking with your payment card provider and bank if you have any concerns. If you’ve done this and still have not received your refund please contact us at firstname.lastname@example.org
Sale items can be exchanged only and must be returned following the same process detailed above. The value of the exchanged item is the price paid at point of purchase.
Items may be exchanged within the 14-day returns period and outside the 14-day period if defective. If you need to exchange please send us an email at email@example.com and send your items to: POTTER & MOORE INNOVATIONS Online Order Returns 1210 Lincoln Road Werrington Peterborough PE4 6ND United Kingdom